Privacy Policy

PRIVACY POLICY 

SECTION 1 – COMMITMENT TO PRIVACY 

1.1 Female Fundamentals Pty Ltd (Female Fundamentals) is committed to maintaining your  privacy: 

(a) Female Fundamentals, its subsidiaries, agents, employees, directors and affiliates  (collectively referred to as “we” and “us”) are committed to managing personal  information in accordance with the Australian Privacy Principles under the Privacy Act  1988 (Cth) and in accordance with other applicable privacy laws. 

(b) this document sets out our policies for managing your personal information collected  when you access our website or any other linked pages and is referred to as our  Privacy Policy. 

(c) in this Privacy Policy, “we” and “us” refers to Female Fundamentals and “you” refers  to any individual about whom we collect personal information. 

1.2 We recommend that you read this Privacy Policy carefully as it provides important  information about your personal information and your rights under law. 

1.3 By accessing or using our website, purchasing our products or using any of our services, you  acknowledge that you have read and accept our Privacy Policy, Terms of Service, and any  other policies or agreements in place from time to time and consent to Female Fundamentals  using your personal information in accordance with our Privacy Policy. We reserve the right  to make changes to this Privacy Policy from time to time. Your continued use of this website  after we make changes is deemed to be acceptance of those changes, so please check  periodically for updates. 

SECTION 2 - COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION  

2.1 Female Fundamentals recognises that the information we collect may be of a highly sensitive and health related nature. We have adopted privacy compliance standards to ensure  personal information is protected. When you use our website or enquire about our services or  products or when you become a client or patient of Female Fundamentals, a record is made  which includes your personal information. We collect your personal information as it is  reasonably necessary for, or directly related to, one or more of our functions.  

2.2 Collected personal information may include: 

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(a) names, addresses and contact details; 

(b) medicare number (if applicable) for identification and claiming purposes; (c) healthcare identifiers; 

(d) account information and login credentials; 

(e) date of birth; 

(f) credit card information and other payment processing information; 

(g) financial and economic information; 

(h) gender; 

(i) chat modules, messaging and email data, including related metrics; 

(j) occupation history; 

(k) medical information including medical history, medications, allergies, adverse events,  immunisations, social history, family history and risk factors. 

2.3 Female Fundamentals collects personal information reasonably necessary to carry out its  business as a medical/health care services provider and to assess and manage client/patient  needs. We may also collect information to fulfil administrative functions associated with these  services. 

2.4 Female Fundamentals may collect your personal information using a variety of methods  including but not limited to: 

(a) directly from you when you provide it to us, such as when you engage us to provide  services; 

(b) during conversations between you and any of our doctors/health care practitioners in  person or via audio/visual means; 

(c) enquiries made via our website for services and products;  

(d) automatically as you use the website as some information may be collected  automatically through cookies; 

(e) through information collected from third parties including from related companies (if  any).  

2.5 The purpose for which Female Fundamentals usually collects and uses personal information  depends on the nature of your interaction with us, but may include:

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(a) responding to requests for information and other general inquiries; 

(b) providing services to you in accordance with our Terms of Service; 

(c) researching, developing and expanding our products and services; 

(d) informing you of our activities, events, products and services; 

(e) responding to enquires and complaints. 

2.6 Female Fundamentals may hold personal information securely, whether in electronic format,  in protected information systems or in hard copy in a secured environment. 

2.7 Personal information collected by Female Fundamentals may be used or disclosed in the  following instances: 

(a) for medical defence purposes; 

(b) as required by law in instances of mandatory reporting of communicable diseases; 

(c) necessary to lessen or prevent a serious threat to a patient’s life, health or safety or  public health or safety, or it is impracticable to obtain patient’s consent; 

(d) to assist in locating a missing person 

(e) for the purpose the patient was advised during consult with the treating health care  practitioner; 

(f) as required during the normal operation of services provided. i.e. for referral to a  medical specialist or other health service provider; 

(g) for the purpose of a confidential dispute resolution process; 

(h) to provide you with information, opportunities, or services, including customer  support, that you request from us; 

(i) to provide you with notices about your account, promotions, or other agreements; 

(j) to carry out our obligations and rights arising from any contracts entered into between  you and us; 

(k) for any other purpose with your consent; 

(l) for the purpose of processing any product transactions and orders, including billing  and collections;

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(m) for the purpose of any contractors, service providers or other third parties providing services under any service agreement; 

(n) to enforce our policies and protect against security incidents, including to prevent  fraud, malicious, deceptive or illegal activity; 

(o) to provide you with marketing and promotions (if any); 

(p) to our professional advisors, including lawyers, accountants, consultants, security  professionals and other similar parties when disclosure is reasonably necessary; 

(q) to third party advertising partners who may use data to serve ads for us and provide  us with analytics;  

(r) to third party vendors who may use data to provide you additional services and  products; 

(s) some disclosure may occur to third parties engaged by Female Fundamentals such  as for the provision of information technology. These third parties are required to  comply with this policy. 

2.8 We may also disclose your personal information: 

(a) to comply with a subpoena, court order, administrative or governmental order, or any  other requirement of law; 

(b) if we, in our sole discretion, deem it necessary in order to protect our rights or the  rights of others, to prevent harm to persons or property, to fight fraud and credit risk;  

(c) to enforce or apply our Terms of Service, and other agreements or policies, including  for billing and collection purposes. 

2.9 Female Fundamentals will employ all reasonable endeavours to ensure that your personal  information is not disclosed without your prior consent. 

SECTION 3 – WEBSITE SETTINGS  

3.1 The Female Fundamentals website uses cookies. A “cookie” is a small file stored on your  computer’s browser, which assists in managing customised settings of the website and delivering  content. We collect certain information such as your device type, browser type, IP address,  pages you have accessed on our websites and on third-party websites. You are not identifiable  from such information.

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3.2 You can use the settings in your browser to control how your browser deals with cookies.  However, in doing so, you may be unable to access certain pages or content on our website. 

3.3 Our website may contain links to third-party websites. Female Fundamentals is not  responsible for the content or privacy practices of websites that are linked to our website. 

SECTION 4 – MARKETING COMMUNICATIONS 

4.1 Our website may contain links to third-party websites. Female Fundamentals is not  responsible for the content or privacy practices of websites that are linked to our website. 

4.2 Female Fundamentals and its related bodies corporate, subsidiaries and affiliates may use or  disclose your personal information for the purpose of informing you about our services,  products, marketing, upcoming promotions and events, or other matters that may interest you  unless and until you opt out of receiving communications. You agree that any contact details  provided by you can be used for these communications, including by phone, email and short  message service (SMS) communication. 

4.3 If you do not want to receive direct marketing communications from us, you can opt-out at  any time by contacting us using the contact details below or unsubscribing as each marketing email will include an opt-out button or unsubscribe link. 

SECTION 5 – DATA SECURITY 

5.1 All due care will be taken to ensure the protection of your privacy during the storage and use  of personal health information. 

5.2 Retention of medical records (if any) is for a minimum of 7 years from the date of last entry  into the patient record unless the patient is a child in which case the record must be kept until  the patient attains the age of 25 years of age. 

5.3 While Female Fundamentals has used its best endeavours to safeguard your personal  information, no Internet or e-mail transmission is ever fully secure or error free. Therefore,  you should take special care in deciding what information you send to us via e-mail or  through a form. Please keep this in mind when disclosing any personal information to us. You  are responsible for protecting against unauthorised access to your account and personal  information by limiting access to your computer and browser. Any transmission of personal  information is at your own risk. We are not responsible for circumvention of any privacy  settings or security measures.

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5.4 Certain content, products and services available through this website may include materials  from third parties. Links from this website to other sites beyond the control of Female  Fundamentals are provided for the convenience of the user only. Third party links on this  website may direct you to third-party sites that are not affiliated with us. The inclusion of the  third-party links on our website do not represent any official endorsement or approval of any  such website, product, organisation, or service. We are not responsible for the content or  privacy practices of any such website. 

5.5 It is your responsibility as the user to make your own decision regarding the accuracy,  currency, reliability and suitability of any third-party links.  

5.6 Female Fundamentals is not: 

(a) responsible for examining or evaluating the content or accuracy of third-party links; 

(b) responsible for any third-party materials or websites, or for any other materials, products,  or services of third-parties; and  

(c) liable for any harm or damages related to the purchase or use of goods, services,  resources, content, or any other transactions made in connection with any third-party  websites.  

5.7 It is your responsibility to review the policies/procedures and terms and conditions of use of  any third-party links prior to engaging in any transactions with them. Any complaints, claims,  concerns, or questions regarding third-party products should be directed to the third-party  only. 

SECTION 6 – ACCESS TO PERSONAL INFORMATION  

6.1 You are entitled to access your personal information held by Female Fundamentals on  request. To request access to your personal information please contact us using the contact  details set out below. 

6.2 You will not be charged for making a request to access your personal information, but you  may be charged for the reasonable time and expense incurred in compiling information in  response to your request. 

6.3 We will take reasonable steps to ensure that the personal information we collect, use or  disclose is accurate, complete and up to date. You can help us to do this by letting us know if 

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you notice errors or discrepancies in information we hold about you and letting us know if  your personal details change. 

6.4 However, if you consider any personal information we hold about you is inaccurate, out-of date, incomplete, irrelevant or misleading you are entitled to request correction of the  information. After receiving a request from you, we will take reasonable steps to correct your information. 

6.5 We may decline your request to access or correct your personal information in certain  circumstances in accordance with the Australian Privacy Principles. If we do refuse your  request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction. 

SECTION 7 – CONTACT US  

7.1 You may contact Female Fundamentals at any time at [email protected] or  at PO BOX 1500 Sale Victoria, Australia 3850 if you have any questions or concerns about  this Privacy Policy or about the way in which your personal information has been handled. 

7.2 You may make a complaint about privacy to Female Fundamentals at the contact details set  out above. 

7.3 We will first consider your complaint to determine whether there are simple or immediate  steps which can be taken to resolve the complaint. We will generally respond to your  complaint within a week. 

7.4 If your complaint requires more detailed consideration or investigation, we will acknowledge  receipt of your complaint within a week and endeavour to complete our investigation into your  complaint promptly. We may ask you to provide further information about your complaint and  the outcome you are seeking. We will then typically gather relevant facts, locate and review  relevant documents and speak with individuals involved. 

7.5 In most cases, we will investigate and respond to a complaint within 30 days of receipt of the  complaint. If the matter is more complex or our investigation may take longer, we will let you  know.

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7.6 If you are not satisfied with our response to your complaint, or you consider that Female  Fundamentals may have breached the Australian Privacy Principles or the Privacy Act, a  complaint may be made to the Office of the Australian Information Commissioner. The Office  of the Australian Information Commissioner can be contacted by telephone on 1300 363 992  or by using the contact details on the website (www.oaic.gov.au).

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